How do I create a return Shipment?
Return shipments can be created from any object in Salesforce. The Outbound and Return shipment can be changed in section 1 of the Shipmate Wizard:
If you need to email the return label for someone else to use, make sure the label type is either .pdf or .png. You can email the label after it is created from the entry on the FedEx Shipment object:
This will open a pop-up window where you can send an email from. Click (INSERT LINK TO DEFAULT EMAIL SETTING FAQ) to change the values in this email template.